I had a Givelify recruiter reach out to me. My interview with her was fantastic. She raved about the company and shared her experience there and a bit about the culture. It was about an hour and time flew by. She scheduled me for a secondary interview with the hiring manager who she mentioned recently came on and spoke highly of. The secondary interview was very odd as it felt like the complete opposite experience. He was late to the meeting but candidly apologized. I was very sympathetic as I know how zoom meetings can back up into another. He very briefly told me he led their customer success managers who work with their high touch book of business and that they were looking for two more CSMs that break down into regional territories. He then asked if I had questions. It seemed for every question I asked he was uninterested in providing a meaningful answer. He asked me to tell him about myself and followed up with what I felt were applicable questions. He then asked if I had other questions which again he seemed unwilling to elaborate and even a bit irritable. The oddest part was I asked about travel which he brought up; mentioned his team has a high touch book, so I inquired if I’d be expected to visit any of their top performing clients. He explained he was thinking of doing road shows and belittled the idea of visiting customers as each CSMs book would be over 130 clients. I felt it was a bit obvious every customer would not be worked with face to face and honestly felt like it would be assumed that wasn't what I was referring to. I interpreted it as a bit belittling. He also mentioned they were still developing a play book. I asked what tools they are providing to their customers currently which he was confused by. I mentioned I hadnt seen success webinars and proposed other services Ive seen CSMs do as a way to clarify. His simple reply was “all of the above”. Again I felt that didn’t provide insight and showed a lack of interest in taking my question seriously.

Calm but fun - This was the most informative but fun 1st interview I've ever had. She was amazing. Very detailed and answered all of my questions with no hesitation.