Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso H&M (Varsavia, Masovia) nel mese di dic 2018
Colloquio
1 step - screening call (explaining position and requirements, asking why you applied for position and what’s the motivation)
2 step - email test where you need to be customer service agent, answering possible emails from customers (knowledge of procedures not required, just checking tone of voice, grammar and problem solving skills)
3 step - interview and possible role play (same as step nr 2, but pretending to have phone call, not email).
Domande di colloquio [1]
Domanda 1
Why you think you are a good match for this position?
Ho sostenuto un colloquio presso H&M (Edimburgo, Scozia)
Colloquio
The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso H&M
Colloquio
The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background.
After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.
Domande di colloquio [1]
Domanda 1
Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso H&M (Barcellona)
Colloquio
Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.