Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso HomeServe (Walsall, England) nel mese di mag 2014
Colloquio
FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.
Domande di colloquio [1]
Domanda 1
Give me an example when you dealt with a difficult customer, how did you handle it?