prioritize my cases using a multi-factor triage system that focuses on balancing urgency, impact, and dependencies. My first step is to quickly assess the case severity by determining its urgency (how soon it must be resolved) and its impact (how many users or systems are affected, and the potential risk). Cases with both high urgency and high impact—such as system-wide failures or issues that halt critical operations—are automatically assigned P1/Critical priority and addressed immediately. Following this, I consider dependencies: any task that is blocking the work of a colleague or another crucial project is given an elevated status. I also look for "quick wins"—low-effort tasks that deliver high value—and strategically slot those in between major cases to clear the backlog and maintain momentum. Finally, I recognize that priorities are dynamic, so I regularly review and re-prioritize my queue throughout the day to ensure I am always working on the highest-value task relative to the current operational status.