Small group of us that initially had a 1:1 interview, my interviewer asked standard questions about customer service, my job experience etc, make sure you mention you’re a team player, as that’s what they wanna hear. We then had to do a group assessment, where we had to answer 3 questions, and discuss as a group what we felt were strong selling points for customer service and product knowledge. Afterwards we presented this back to the two assessors that were observing on the table. Make sure you speak up, and give your opinions, but do not talk over people, and give others a fair chance to talk!. The assessors wanna see how well you work in a team.

QPretty simple, know your products, current trends etc. include others in group assessment as collaboration is important. Why John Lewis and how would you add value? How would you handle a disgruntled customer?