Group discussion consisting of myself and 3 other candidates. Mostly discussing scenario based questions e.g. how to help a customer buy a gift for their friend. Lasted about 10 mins. Then followed by a 15 minute written assessment consisting of similar scenario based questions. There wasn't a formal one-to-one interview at any point.

It was a group interview for a temporary role over the busy winter period. We were put in groups of about 7 and did marketing and customer service activities. We were asked to come up with a marketing strategy for a winter product in our groups and present it to everyone. Next, they had people come around to our tables and discuss what customer service meant for us.