Phone assessment and face to face interview. Applied online then invited to online assessment and face to face interview. First was with a group of 10 doing a telephone simulation exercise then 1 on 1 interview with a staff member. Notified a day later on the outcome of therole

Individual interview, first self-introduction, approximately 5 minutes. Then, experience. Tell me a time about teamwork. In a behaviour test, they will ask questions about customer service, like what is good customer service and so on.