I was referred to this role by someone who works at the company. I have 5 years of CS experience from a Big Tech company so applying to something on a jr level, I had confidence that I wouldn't have a problem. This role is seen as an entry level role ( $75K and 1 year of experience ) that supports the Account Manager in managing clients. I applied then had a phone screening a week later. It was basic and easy. Then I interviewed with one of the Managers. It was extremely casual and very easy. He only asked me one question " what would you do if a customer was upset" I said I would get feedback from the customer then try to look for solutions or other resources to educate them on how to be more proactive " The manager loved the answer. He then told me the interview process was very straightforward and that I Should hear back from the interview the next day to continue the process. 1 week passes and I follow up with the recruiter to find out that I was rejected from this role because the Manager said that my answer to his 1 question seemed too much like a sales person answer and that's why I wasn't a fit for this role. I was furious because I'm overqualified for this role. I would've understood if he said that I don't have the healthcare background like other candidates (but he couldn't because this was an entry level role to gain the knowledge and get promoted after 1 year like he mentioned in the interview ). The company seems very unorganized with the interview process. I also heard that there's no structure internally also. Advice: don't mention anything about sales during your interview with any managers and you should be fine.