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      Liberty Outsourcing

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      Colloqui di Liberty OutsourcingColloqui per Customer Service Representative presso Liberty OutsourcingColloquio di Liberty Outsourcing


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      Colloquio per Customer Service Representative

      8 giu 2018
      Candidato anonimo a colloquio
      Chelmsford, England

      Altre recensioni di colloqui per Customer Service Representative presso Liberty Outsourcing

      Colloquio per Customer Service Representative

      24 mag 2018
      Candidato anonimo a colloquio
      Chelmsford, England
      Offerta rifiutata
      Offerta rifiutata
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Liberty Outsourcing (Chelmsford, England) nel mese di mag 2018

      Colloquio

      Stage 1 Face to face interview Stage 2 Field observation with a manger Stage 3 2nd interview with company director . The 2nd stage interview was following 2 men around for 8 hours observing from the pavement while they door knocked trying to get the residents to swap gas and electric companies. The role had no resemblance to the advertised vacancy

      Domande di colloquio [1]

      Domanda 1

      Do you want to progress quickly into a management role
      1 risposta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Liberty Outsourcing (Chelmsford, England) nel mese di mag 2018

      Colloquio

      People seemed friendly, the company seems smart and professional enough. The second interviewer (Young Chap) was very polite, Full of energy and was an all round nice young man. He delivered the terrible news that this is actually a door to door sales job with much enthusiasm and did a great job of trying to sell the role. The job is not however whats advertised. I was coaxed in thinking I was going for a customer service/Team leader role when in fact its door to door sales. The polite young chap tried to wow me and pull the wool over my eyes by using facts and figures about the company and how successfully they do their job. All while delaying telling you its a door to door sales job. The young chap talks fast, makes you take notes on the facts and figures to keep you on your toes and a little blindsided to what he is actually saying and what the role actually is. A tact commonly used in some sales companies to overload the consumer into a purchase. He used closed probes (Getting you to say yes or no) in his job role pitch, a common way of making the person you are speaking to inadvertently back themselves into a verbal corner of consistent yes's. This is a tact commonly used to positively re-enforce consumers into a purchase. Basically how it works is this. If you ask the customer (or in this case, me the interviewee) questions that make sense to answer with a yes, (do you want to earn xxxx, would you like to be part of a successful team, would you like to work for a large, stable company with branches all over the globe? etc...) This quashes their fears and just require a yes answer. Because of this the person you are speaking to thinks in a positive mindset and has no reason to say no to you or your pitch. It would have worked to and I would not have noticed this if I wasn't savvy to the process or hadn't used this positive reinforcement technique myself for years in previous sales roles. This company appears to be affiliated with, or is a part of a company called 'White-Rabbit UK' A company that has mixed to low reviews from previous staff and interviewees for reasons like I have stated above, plus things like, bad attitudes from the 'In the field' door to door team, long hours, low pay etc... Some advice to management.. Your business model must work FOR YOU or you wouldn't be pursuing it so aggressively but you need to be upfront about what your roles are and where you expect your employees to start from in the company. Your team appear genuinely nice, professional and polite. The young chap who interviewed me in the second interview seems worth his weight in gold and I am sure will go places. But, All the above means nothing if you are lying by omission to get people through the door and to hide the fact it is a door to door sales company.. I wasted over £40 in petrol to make your 2 interviews never mind the hours involved. You don't have the right to to do that to people. It is all because you are not being upfront in the first place.

      Domande di colloquio [1]

      Domanda 1

      What is it you think we do? Would you like to earn good money? Although I was predominantly talked at, while I scribbled down what he said (Like I was asked to do) then suddenly would throw a question in while I was trying to write down the machine gun fire speed words he had just said. It all appeared to be a tactic to throw me off guard and let him gradually get to the point where he can slip in the bad news about it being a door to door role
      Rispondi alla domanda
      2