In groups of 40 we were put in a room and asked to do a few activities with each other. Basically what they're looking for is people that are outgoing, and always going to be positive around customers. I did some research beforehand so going in I knew what type of person they'd be looking for. We had to act out a story with three actions for everyone else to join in on, then with partners find out what your partner's greatest achievement was and tell the group. Somewhere from a quarter to half of the group's numbers were called through for the one on one interviews. I thought this was a great interview/audition, I really enjoyed it, and I think it's obviously a lot easier for them to get the right kind of people they want for the jobs.