The interview process started with my resume getting shortlisted based on my communication skills and relevant experience. After that, I had a brief HR call where they checked my basic communication, background, and expectations. Once I cleared that, I was invited for the main interview, where they focused on how well I handle people, deal with different situations, and convince potential students, since the role involves both customer service and sales. I was also given a small role-play scenario, like handling a student query, which helped them understand my real-time approach. In the final stage, I had a discussion with senior management to see if I was a good fit for the team. After that, I received the offer and proceeded with the onboarding process.