Domanda di colloquio di Apple

Most difficult customer service experience?

Risposte di colloquio

Anonimo

27 lug 2009

Answer honestly with your thoughts on the subject

Anonimo

14 set 2009

This customer wanted to get a 100 dollar gift card but had no ID with him. Of course, with any purchase over 25 dollars we had to check his ID. He claimed to have his ID in his car with his wife so it was okay to just charge it. We told him that we needed his ID and he called his wife. He brought in his WIFE'S ID which did not match the name on the card. He yelled and started calling us racist and that he was an American citizen. We knew we had to protect him (Whether or not it was his actual name on the card)