Telephone interview consisted of asking how to work in a team, how to provide the best service, competency questions in relevant scenarios, example of working under pressure, strengths etc. They also invite you to the shop to see how you'd work on shift and observe you.

Simple and efficient - lasted around 30 minutes with typical strength based questions. This included how do you interact with customers, how do you handle difficult situations, and how do you bring your best self to work. You may even have a floor walk.