My application went through the recruitment team, I had a 5 minute call covering basic things like my interest in the role, previous experience and availability. I was then passed onto the management team who conducted a 20 minute interview asking me questions about my CV and retail experience. The interview was competency based, Overall nice and smooth process.

Relaxed, comfortable and informal. Seemed to be gauging fit for interacting with customers alongside passion for the product. Store has changed management in this time so unsure if this is still the current style.