Typical 30 minute initial screening. I have 10 years of experience both directly and with transferrable skills. I’m overly qualified, this role would be a step down for me in terms of career progression, and I still received a generic rejection email. Recruiter was very nice but brand new at the company and not only could she address basically none of my questions but she seemed really eager to be over and done with the interview quickly. The engagement felt cold and like we were going through the motions.

I applied for a Customer Success Manager role at Owner.com and went through one of the most structured and well-designed interview processes I've experienced. The recruiter was communicative and transparent about each stage from the start. The process included multiple rounds: an initial screening, a mock customer call simulation, and a final-round conversation with the SVP of Customer Success. Each stage was clearly tied to real job competencies — they weren't just checking your resume, they genuinely wanted to see how you think, communicate, and handle customer-facing situations under pressure. The mock call in particular stood out. It felt like a realistic scenario that mirrored actual day-to-day challenges a CSM would face, which I appreciated. It showed that Owner.com takes the hiring bar seriously and wants people who can actually perform, not just talk about it. Feedback came in a timely manner after each stage, and the interviewers were respectful and engaged throughout. Even though the process was demanding, it never felt disorganized or disrespectful of my time. Overall, a challenging but fair and highly professional interview experience. I'd recommend any CSM candidate to come well-prepared with STAR-format stories and a genuine understanding of what Owner.com is building for the restaurant industry.