frustration, then calmly explain the policy while offering any available solutions—like a store credit or a product exchange. I’ve found that being empathetic, even when the answer is ‘no,’ can often turn the situation into a positive experience. If needed, I escalate to corporate but ensure the customer feels heard and respected.”

Honestly, the hiring manager is the Ops of the store. They’re the second highest ranking. Typically, they do not care. They ask a couple questions, but they aren’t past the basics. After, the may tell you on the spot if you’ve been selected. It’s short and sweet. Most Party City’s are desperate if they’re hiring.