Did an initial phone screening with their internal recruiter. I received a text message days later asking me to schedule an interview with the Director of Customer Support. The interview with the Director felt less focused on the actual responsibilities of the role and more centered on my technical knowledge and past work experience. Many of the questions didn’t seem directly tied to the position I had applied for, which made it difficult to understand what they were truly looking for. A few days after the interview, I received a text from People Ops welcoming me to the team and giving me a start date. I followed up multiple times requesting the offer letter and background check details, but received no reply. Eventually, I got a generic rejection email — only to be told afterward that the welcome message had been sent to me by mistake and was intended for a different candidate with the same name. Overall, the process was confusing and poorly managed. Communication between departments felt disjointed, and the experience left me uncertain about how organized the company truly is.