Thank you for sharing your experience and for providing valuable feedback. We're very sorry to hear about the impact this experience had on you, it was by no means our intention to squander your time. The Customer Support Specialist role focuses on helping our customers and new users maneuver through the technicalities of using our product to the fullest potential. Therefore, it’s very important that any applicant considering this opportunity feels 100% comfortable with using the features of our product. With applications volumes reaching over 2k for this role, we opted to introduce the exploration of our product early on. This would help everyone avoid an even longer time commitment should the candidate not feel comfortable using our product, let alone providing customers guidance on it. We wish you the best on your job search.