It was a very interesting process. I had a skype interview initially. The woman was very kind during the interview, but you could tell that she did 20 interviews per day. In the middle of the interview, she asked if I would be willing to switch positions and instead become a customer training professional. I agreed and the interview continued. After the interview, they sent me a long form application that took a while to fill out. It contained 5-6 long answer essay type questions.

After submitting the application, I was asked to complete the aptitude test. It was lengthy and some parts were difficult for me, and I didn't get to finish a couple sections. I was surprised when they followed up with me for an interview, so don't be discouraged by the test! I had 3 interviews total - one with a recruiter, one with a supervisor for the role, and one with a regional manager. Their questions mostly focused on my experience, and I think it helped that I asked a lot of questions to them.