I applied online and got an email a week later to schedule an interview. I chose a week after for the interview to prepare myself. I looked through the questions in Glassdoor and prepared a script for myself. Finally got to meet the interviewer. Lovely lady and it was a good 2-sided conversation. Discussing my last 2 jobs and what I learned from them. It lasted 30 minutes and I only had time to to ask 2 questions as we ran out of time. 3 days later they informed me that I wasn’t moving on to the next step. I don’t know what they were looking for. I thought it went well and I established a good rapport but I guess it wasn’t good enough. I have extensive call center experience and was upbeat as I was discussing my people skills and so on. Maybe I took too much time trying to connect with the interviewer that ruined it for me? I really thought I did well but oh well...

Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.