Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Spectrum (Louisville, KY) nel mese di nov 2015
Colloquio
Intense and data driven, various scenarios regarding site based operations and overall staffing calculations. The Brad Cleveland Book on Call Center Management will be your greatest help in preparing and passing any Call Center related interview.
Domande di colloquio [1]
Domanda 1
How to calculate weighted VOL and AHT's across multiple LOBs.