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      Colloqui di SumUpColloqui per Junior Customer Success Manager presso SumUpColloquio di SumUp


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      Colloquio per Junior Customer Success Manager

      5 feb 2025
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa

      Altre recensioni di colloqui per Junior Customer Success Manager presso SumUp

      Colloquio per Junior Customer Success Manager

      17 nov 2024
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso SumUp

      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso SumUp

      Colloquio

      1. CV Screening 2. Interview with the Talent team The person from the talent team was friendly and we had a great chat about the role and my previous experience and what I can bring to the table. Everything went well with the outline of next steps, however, was rejected and they sent a generic mail. Never got the reason to why I was rejected even after sending a mail asking for it. Heard multiple negative comments on their interview process and realized it stands true

      Domande di colloquio [1]

      Domanda 1

      Why SumUp? Why Customer Success?
      Rispondi alla domanda

      Colloquio

      Overall, I had a mixed experience during the interview process at SumUp. There were three interviews in total, and here's a breakdown of each stage: Interview with the Recruiter This was a positive experience. The recruiter was genuinely interested in my background, skills, and motivation for the role. It felt like a natural conversation where we discussed my career journey and how I could contribute to the company. There were no technical questions at this stage, just an open and friendly discussion to see if I would be a good fit for the role. Interview with the Hiring Manager (Sergi) The second interview, with Sergi, was very positive. He made me feel comfortable right from the start, and the conversation flowed easily. He asked insightful questions about my previous experiences, examples of difficult situation with a customer situations, and my biggest achievements. It was clear to me that Sergi is a great manager who values clear communication and has a collaborative approach to leadership. I really appreciated his professionalism and approachability during this stage. Interview with Leaders Unfortunately, this was a disappointing experience. From the moment the interview started, it felt like the interviewers had no interest in my profile. The questions seemed focused on negative aspects of my experience, and there was a noticeable lack of engagement. The interviewers kept asking questions with a negative spin, and their responses to my answers were often met with confused or skeptical expressions. It felt like they were trying to turn my responses into something negative, which made the conversation uncomfortable and left me feeling disheartened. I felt as though they had already made up their minds before the interview even began, and it was hard to recover from that atmosphere. Overall Impression: While the first two stages of the interview process were smooth and professional, the final interview left me feeling disappointed. It's important to me that interviews are a two-way street, where both parties are genuinely interested in understanding each other. Unfortunately, the final stage felt more like an interrogation than a conversation. Despite the positive interactions earlier, this last stage significantly impacted my overall impression of the process.

      Domande di colloquio [3]

      Domanda 1

      Tell me about a time you had you deal with a difficult customer.
      Rispondi alla domanda

      Domanda 2

      Tell me about your biggest achievement.
      Rispondi alla domanda

      Domanda 3

      How would your friends or colleague discribe you in three words?
      Rispondi alla domanda

      Colloquio per Junior Customer Success Manager

      28 mar 2024
      Candidato anonimo a colloquio
      Londra, Inghilterra
      Nessuna offerta
      Esperienza negativa
      Colloquio difficile

      Candidatura

      La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso SumUp (Londra, Inghilterra) nel mese di mar 2024

      Colloquio

      The interview process was initially planned to consist of 5 steps, but I was informed by the talent acquisition team that it would be condensed to 3 steps. The first stage went smoothly; the conversation flowed well, and I felt positive about it. However, the next stage, which was supposed to involve two interviewers, encountered a setback as one of them, the initial hiring manager, couldn't attend. The remaining interviewer, a senior member, conducted the interview poorly. They launched into questioning without providing an introduction to the role, and their approach felt aggressive. The questions asked were unrealistic and seemed aimed at catching me off guard, such as 'how would you handle 5000 tickets?' Despite providing a logical response, I was then questioned about an unrelated scenario involving exceptional customer service. Overall, the experience felt confrontational and left me feeling disappointed. Given this experience, I would not recommend the interview process. It was a stark contrast from the positive impression I had after the first stage.

      Domande di colloquio [1]

      Domanda 1

      From your previous role what skills would you improve on
      1 risposta
      2