From the initial conversation to the later stages of the process, I was thoroughly impressed by the professionalism, thoughtfulness, and warmth of the Sundays team, particularly Joe, the hiring manager, and Lauren, the recruiter. Joe's genuine passion for CX and his commitment to building a customer-centric culture resonated deeply with me. His transparent communication and personal follow-ups exemplify the kind of leadership that fosters a positive and supportive work environment. While I didn't ultimately receive an offer due to the highly competitive nature of the role, Joe's kind words and willingness to support my career journey speak volumes about the type of leader he is. I walked away from this experience with a profound respect for the Sundays team. I'm confident that they will find an exceptional candidate to join their ranks and contribute to their continued success. A heartfelt thank you to Joe and the entire Sundays team for an enriching and memorable interview process.