Ho presentato la mia candidatura online. La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso SupportYourApp nel mese di feb 2024
Colloquio
Entretien vidéo de 40 minutes où on vous pose 11 questions en anglais et en français puis on vous envoie un email pour vous dire que votre candidature n'a pas été retenue, car vous avez des attentes salariales trop élevées et après négociation on vous envoie un test bien dur par email pour vous faire échouer sans même vous envoyer les résultats du test d'anglais et de français qui tourne autour du domaine informatique et non custumer service consultante qui dure 1 heure et on vous demande de faire des screenshots du modèle d'ordinateur que vous possédez et d'un site pour vérifier quel est votre speed wifi pour par la suite, on vous refuse votre candidature en vous faisant comprendre que vous n'avez pas le niveau en anglais et en français oral et écrit alors que vous êtes native, il n'y a aucune chance pour que votre candidature soit acceptée il y a toujours un moyen de vous rappeler que vous n'êtes pas à la hauteur de ce qu'ils recherchent.
Domande di colloquio [1]
Domanda 1
Are you available for the full-time position?
When would you be available to start a new role?
3.
What roles did you have to fulfil at the previous post that you think will be useful for this position?
Are you proficient in the use of any customer service software?
5.
What attracted you to apply to SupportYourApp?
Download answer
6.
Why specifically Customer Support Consultant role?
7.
Our goal is to be active when our customers are active, this is why our teams cover morning, afternoon and the night shifts.
How flexible are you in terms of the schedule? What is your availability?
8.
What compensation range you can consider for this role (gross in USD)?
9.
Quelle est votre approche lors du choix d’une entreprise? Quels facteurs sont décisifs pour vous?
10.
Quel est votre dernier accomplissement dont vous êtes fier ?
11.
Avez-vous déjà été dans un environnement multiculturel (voyages, travail, etc.) ? Comment l’avez-vous trouvé et qu’est-ce qui vous a marqué ?
Ho presentato la mia candidatura online. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso SupportYourApp (Bogotá, Bogota) nel mese di feb 2025
Colloquio
Recibí un correo para realizar una entrevista virtual, debía responder a 10 preguntas en inglés, español y portugués. Fue interesante hablar en los tres idiomas, me gustó tener la oportunidad de regrabar en caso que no lo hiciera bien a la primera
Domande di colloquio [10]
Domanda 1
Are you available for a full-time position?
When will you be able to start a new role?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso SupportYourApp nel mese di nov 2024
Colloquio
The day after I applied via LinkedIn, I received an email with instructions related to a test asking me to record myself answering to some questions. The first ones were about availability, including position details which honestly should have been listed in the job description since the very beginning (such as nonsense rotation including all 3 shifts in the same week, but not even mentioning the compensation). I contacted the recruiter to say that I decided not to proceed, but they just can't stop sending me automatic emails giving me new deadlines to complete the test, leading me to understand that they are just desperate and can't even get a human to talk directly to their candidates.
Ho sostenuto un colloquio presso SupportYourApp (Kraków) nel mese di nov 2024
Colloquio
There was no screening call. You receive a link to the online platform where you should record your answers on video.
It was created in order to save everyone's time and for more convenience. However, in reality you spend much more time for settings and recording itself. There are three record options for each questions, and you can choose the most successful one. Again, it takes a way more time and efforts.
Some of the questions are usually given during normal recruitment interviews, hence it demotivates you even more while you're recording yourself. It seems that the company doesn't want to speak to its candidates, what a shame!
Domande di colloquio [1]
Domanda 1
Tell about your professional experience and current role