Ho presentato la mia candidatura online. La procedura ha richiesto 6 settimane. Ho sostenuto un colloquio presso T-Mobile (Tampa, FL) nel mese di gen 2015
Colloquio
After phone interview I was asked for a face to face interview with 2 managers, went over STAR questions, were interested in finding people who have a clear intention of staying more than 6 - 12 months, turn over is higher, most people can't do this job. Asked what we expect from the job, availability and then did a mock phone call as if you worked for a company and a customer was asking for help with their bill and if you would waive fees they have assessed. (Say no! Fees are valid!) interview is at the call center you would work in.
Domande di colloquio [1]
Domanda 1
What have you done at your last job that was not required of you?
La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso T-Mobile
Colloquio
Inital communication was an email, asking me to download the app to so a video interview (where basic interview questions were asked....ie. whats good customer service? How did u deal with your Worst costumer? Etc)
Then i got another email sayin...CONGRATULATIONS youve been invited to "A day in the life" baically at 2hr tour and powerpoint on the overview of the job description, a Q&A session, how to prep for the one on one interview. (They schedule the 1on1 interview olatvyhe end of this event...a lot of times were available so otbwas easy to pick at your own convenience.)
1on1 interview day....great interview... asked STAR Method question
(Lookn4 email 4-6days later)
All that's and got the job!!!!!!!!
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso T-Mobile (Tampa, FL) nel mese di dic 2015
Colloquio
Initial application was submitted online. Next I completed a online simulation of call center assessment. Next a personality assessment. Lastly met in person with management to go over final questions.
Domande di colloquio [1]
Domanda 1
When I was interviewed in 2014 , it was approximately a 30 minute interview. Some questions asked were "How have you handled an upset customer in the past?" ,"Strengths and weaknesses"? , "What do you do when you don't agree with a manager?"
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso T-Mobile (Birmingham, AL) nel mese di ott 2015
Colloquio
I first did a digital interview, which I thought was fun, if not a little scary. Then got an email to do a face to face. Ive done the face to face but still haven't heard anything. Its almost been a week.
Domande di colloquio [1]
Domanda 1
Describe a time you dealt with a difficult customer....