Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso TD (Toronto, ON) nel mese di lug 2014
Colloquio
It was pretty typical of a customer service interview. How are you with people..describe yourself in a tough situation..how would you describe how you handled a difficult customer...what is important when dealing with people, what's your problem resolution process, how do you encourage your team mates, what would you do in a scenario where you know someone is doing something wrong and it affects the organization, etc...
Two people interviewed - a Senior Manager and Team manager. One read from a list of questions about scenarios as mentioned above, the other wanted to see how I responded to the questions and asked questions in between based on my answers.
Domande di colloquio [1]
Domanda 1
How did you calm down a difficult situation with an upset customer?
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso TD
Colloquio
I was selected for a skills based test, then I was called for a telephone interview first , then physical interview consisting of a panel of managers. Interview was about 45 minutes long.
Domande di colloquio [1]
Domanda 1
Tell us a time when you dealt with an irate customer
Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso TD (Calgary, AB) nel mese di feb 2021
Colloquio
Customer-focused with behavioural questions nothing technical or difficult just be confident and show interest. I am still not at 30 words I am just trying to fill in as much as I can now as there is not much more for me to add to this
Domande di colloquio [1]
Domanda 1
Tell me a time you had to balance two tasks at the same time?
It takes several steps. First, there was a simulation and a personality test. Then, you received a phone call interview which last about 30mins. After that, there was a video interview with managers. Most of the questions are behaviour questions.