online assessment testing your personality and a comic-like situation test (you need to listen to the customer and answer correctly) and then 3 phone interviews: 1) basic interview by interview A (30min) 2)language interview (15min) by B 3)behavior interview by interviewer A (60min)

he interview lasted nearly an hour and covered a broad range of topics. It began with behavioral questions, where I was asked to discuss my past experiences, problem-solving skills, and how I handle challenges in the workplace. This portion allowed me to demonstrate my interpersonal abilities and decision-making processes. Afterward, the focus shifted to a language assessment, where I was tested on my proficiency in both Mandarin and Cantonese. The assessment evaluated my fluency, comprehension, and ability to communicate effectively in different scenarios, highlighting my bilingual skills.