group style interview with lightning rounds with the Operations Managers. i interviewed with a group of 30 and the training managers ask open-ended questions to the entire group and expect participation (at least raise your hand) to answer a few of the questions. could be as simple as what's your favorite food to what do you think makes a difference from an average worker to a good worker. have to be social and be outside of your comfort zone. during the lightning rounds with the Operations Managers, if you have had service industry experience they simulate themselves as customers and ask you to walk through different scenarios. other questions include name a time you went above and beyond for a customer as well as what do you do if you have a conflict with another coworker.