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      USAA

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      Ricerche correlate: Recensioni su USAA | Offerte di lavoro di USAA | Stipendi di USAA | Benefit di USAA
      Colloqui di USAAColloqui per Customer Service Representative presso USAAColloquio di USAA


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      Colloquio per Customer Service Representative

      4 gen 2018
      Dipendente anonimo
      Colorado Springs, CO
      Offerta accettata
      Esperienza neutra
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto più di 2 mesi. Ho sostenuto un colloquio presso USAA (Colorado Springs, CO) nel mese di gen 2018

      Colloquio

      Initially, I applied online. About a week later, i was sent an online assessment. The assessment was easy per-say but there were way too many questions to possibly answer it in the time given. I thought I didn’t pass that phase. But then I received a phone call to set up a phone interview with a recruiter. Somehow the recruiter “lost” my phone number so my interview was rescheduled. After the phone interview, i was recommended for an in-person interview. I was told during the interview they were making a hiring decision that day and i would hear from my recruiter in 3-5 business days whether or not I would be continuing in the process. I waited. And waited. And waited. Day 7, i emailed my recruiter and asked. I was moved forward in the process and was given a contingent offer based off a background check, education and employment verification, credit check, and a drug test. I am now waiting on the results of those but will accept the final offer. Overall, the experience was extremely long - I applied online 2.5 months ago. I feel that my recruiter is stretched too thin which is causing delays in the hiring process as well.

      Domande di colloquio [2]

      Domanda 1

      Tell me about a time when you lost a customer’s trust and had to gain it back.
      Rispondi alla domanda

      Domanda 2

      Why USAA?
      Rispondi alla domanda
      4

      Altre recensioni di colloqui per Customer Service Representative presso USAA

      Colloquio per Customer Service Representative (CSR)

      1 ott 2025
      Dipendente anonimo
      San Antonio, TX
      Offerta accettata
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso USAA (San Antonio, TX)

      Colloquio

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Domande di colloquio [1]

      Domanda 1

      Situation questions using star method
      Rispondi alla domanda

      Colloquio per Customer Service Representative

      9 lug 2025
      Candidato anonimo a colloquio
      Offerta rifiutata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso USAA

      Colloquio

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Domande di colloquio [1]

      Domanda 1

      Why do you want to work for USAA?
      Rispondi alla domanda
      1

      Colloquio per Customer Service Representative

      28 apr 2025
      Candidato anonimo a colloquio
      San Antonio, TX
      Offerta rifiutata
      Esperienza negativa
      Colloquio difficile

      Candidatura

      Ho sostenuto un colloquio presso USAA (San Antonio, TX)

      Colloquio

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Domande di colloquio [1]

      Domanda 1

      Who was your favorite employer and why
      Rispondi alla domanda