My interview was in San Francisco. I applied online and received an email invitation to a video interview and was given five days to complete it. It's a little awkward because you are basically talking to yourself on screen. About a week after submitting my video interview, they invited me to a group interview at SFO. I suggest getting there at least an hour early and to have a letter of recommendation. I studied all of the questions on this website and filled a notebook full of how I would answer. I was close enough to San Francisco that I didn't need to fly in. My interview was at 8:30 am so I stayed up all night studying and got a ride to the city at 4 am. I got there at 7:30 but needed to print an extra copy and wore shoes that blistered my feet badly ten minutes into getting there so I ended up getting to the shuttle around 8 and the business center a few minutes later. Upon entrance, I took the elevator to the mezanine level and met waited for a moment until a friendly flight attendant came and walked me to a classroom where there were already about 20 people waiting. I sat next to a friendly face from the bus and started chatting because of what I read on this website about them watching if you're social. They showed a very short video and then went over some guidelines and answered questions. We were brought out one by one by four different recruiters. Mine was harsh but kept a smile on her face. I had studied all of these questions and they are the ones she asked me but even though I had studied I froze up. I suggest practicing not just by writing answers but doing practice interviews with a friend or family member. She walked me to the elevator and said thank you and goodbye, that they would email me in a week. I knew from this website that I hadn't gotten it. Overall, a really nice experience though. Friendly and professional. I just couldn't have practiced enough, I learned a lot from the interview. Using the internet to help with answers is not a good idea, any customer service story from the internet that I had used she saw right through and asked more questions. Make your answers unique, have poise and a smile on your face throughout. Don't let them know you are nervous.