I was given a phone screening and an in-person interview. Both of my interviewers were very receptive of my answers and experience, and made comments that led me to believe I would receive an offer. They also mentioned they would be hiring a significant number of representatives very soon, and were not sure if they would even have enough applicants to fill all the slots in their training class. Surprisingly, I was not offered a position and only sent a generic email that didn't apply to my situation. Interesting how military service doesn't equate to the proper "experience for the specifications of the position" for an entry-level, team-based, data-entry job that only required a diploma...