Question 1 of 9 The new hire class date is on 7/17/2023. The shift hours once training is complete are 8:35 AM – 5:05 PM local time zone, an 8-hour shift from Monday – Friday. Below please write “I agree” as your answer if you can start on this date and agree to the shift hours after training. If you CANNOT start on this date or work the shift hours, please indicate the date available below.
Question 2 of 9 You will be required to work from the office at 2720 N Tenaya Way, Las Vegas, NV 89128. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below.
Question 3 of 9 Training will be 7 weeks long. Hours of your shift during training will be 8:00 AM - 4:30 PM local time zone from Monday to Friday. No PTO during training and it is 100% required. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below.
Question 4 of 9 The starting pay for this position is $19/hour. Please write “I agree” as your answer if you agree to this requirement. If you cannot adhere to this requirement, please state the reason below.
Question 5 of 9 You would be taking roughly 30-80 inbound calls from members and providers regarding benefits, claims, assisting members with the online portals. The average number of calls per day is 50. You will work in a cubicle and team environment. If you agree to the typical day description, in the section below write, I agree. If you do not agree to the typical day or are no longer interested, please write “I do not agree or no longer interested.”
Question 6 of 9 Everyone is unique. We all have stress points and triggers. What have been the things that have given you the most stress in the past? Do you think there is anything in common among those triggers? How do you generally react when one of these triggers occur? How do you stay focused and productive? What’s one example you can remember that was big for you? What did you do?
Question 7 of 9 Describe a time when you had to tell others about a new or complex concept or process. How did you prepare to communicate this? What methods did you use? (i.e. presentations, white papers, emails, visuals etc.) How did your initial approach work? What sort of questions did you get immediately? What confusion did you have to clear up later? What other methods did you use as time went on? What did you learn from this experience?
Question 8 of 9 Describe a time when you had to deal with a customer complaint about timeliness, product quality, or the process you were using. How did the complaint surface (in person, via email, via survey etc.)? How did you initially respond? What did you do next? Why did you make that choice? What results did you get? How did you follow up with the customer to make sure their issue was resolved? Did a similar issue come up again later? If yes, why? If not, what did you do to prevent that?
Question 9 of 9 Tell me about a time when you received feedback to change your basic approach or a work process from one you were using to a different one. What was the change suggested? How was the feedback delivered? How did you respond initially? What changes did you make? How did your performance or your work approach change over time? What happened to your results? What did you learn from this?