I was chosen from a recruiter because I knew a contract employee who worked at UHG at the time. That contractor told the recruiter to look at my application and resume. This is usually how people get to a recruiter: an internal email saying to look at this.person's application (please). I had a phone interview scheduled with the recruiter. I don't recall any of the questions from this interview. The standout came at the end, when the recruiter says (s)he didn't think I was a strong enough candidate but is willing to pass my resume to the hiring manager for the final decision. I was stunned speechless until I thought to say thank you for forwarding my application. 2nd interview was a few days later onsite. I took a computer and phone skills test to let them know if I can talk, listen, and type at the same time. They were the exact program, questions, and scenarios tlas skills assessment tests previously taken with competing companies, so I knew the correct answers and how to do well. I dressed professionally and the 2 hiring managers were dressed very comfortablely, which was relaxing. They asked what I thought a coach should be able to do for a member. They asked behavioral questions and how I would handle an upset caller. It felt comfortable. 4 hours after the interview, that same recruiter called to offer me the position. I am confident (s)he remembered her comment from my first interview and chuckled about it with my friends. This was over 4 years ago.