Applied in May - recruiter reached out to me via e-mail in September. By this point I was performing a similar job for TWC, albeit with less advanced troubleshooting responsibilities (and more selling :x) Recruiter scheduled a phone interview, which was basically an explanation of the duties of the job and agreeing to take online tests. These tests measured your morals, multitasking, math, typing speed, customer service, as well as networking (the most difficult.) Within five days of successfully completing these tests, I was contacted by a scheduling dept to lock in an in-person interview. This interview was at the work location in Syracuse. Consisted of standardized situational behavior questions from a workbook, administered by two (presumably) supervisors/managers. I answered each question with CAR (Cause, Action, & Resolution.) Interview was on a Friday, Monday afternoon I received a job offer with awesome hourly pay (raise to max position pay in 6 months!) Took a drug screen within the required 48 hour window, by the next Monday I heard back that all my pre-employment requirements were met. Can't wait to start this job, the pay is tremendous (benefits are supposed to be great, too.)

It was a virtual testing and interview process and it went very smooth for me. Most of the communication was via email and culminated in a virtual interview with a supervisor and a manager.