online interview of 7 questions. this was A recorded virtual interview. Some of the questions were hard to answer. it was an overall painless process. before the interview i had to take a test.
Domande di colloquio [1]
Domanda 1
A customer is complaining that they have not received a promotional credit for a product that they traded in, but as you look into the issue you see that the product was damaged and thus not eligible for a credit.
How would you explain this to the customer?
Why would you act in this way?
How would you ensure that the customer is satisfied?
Ho presentato la mia candidatura online. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Verizon (Cincinnati, OH) nel mese di mag 2026
Colloquio
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Domande di colloquio [1]
Domanda 1
How would you handle an angry or disgruntled customer?
Ho sostenuto un colloquio presso Verizon (Hazelwood, MO)
Colloquio
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Domande di colloquio [1]
Domanda 1
Tell us a time where you overcame an obstacle and how