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      Vivid Seats

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      Colloqui di Vivid SeatsColloqui per Online Support Agent presso Vivid SeatsColloquio di Vivid Seats


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      Colloquio per Online Support Agent

      14 mar 2019
      Candidato anonimo a colloquio
      Chicago, IL

      Altre recensioni di colloqui per Online Support Agent presso Vivid Seats

      Colloquio per Online Support Agent

      8 mar 2019
      Candidato anonimo a colloquio
      Chicago, IL
      Offerta rifiutata
      Nessuna offerta
      Esperienza neutra
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso Vivid Seats (Chicago, IL) nel mese di mar 2019

      Colloquio

      First I applied through indeed, I had to send a my resume and answer a couple of questions. After that i was contacted via email to schedule a phone interview.

      Domande di colloquio [5]

      Domanda 1

      Why are you interest in working for Vivid Seats? Have you heard of them before applying for the position?
      Rispondi alla domanda

      Domanda 2

      Tell me about a time when you could not fulfill a customer request?
      Rispondi alla domanda

      Domanda 3

      Tell me about a time you did not know the answer to customer question?
      Rispondi alla domanda

      Domanda 4

      Tell me about a time you dealt with an irate customer?
      Rispondi alla domanda

      Domanda 5

      Tell me about your background?
      Rispondi alla domanda
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso Vivid Seats (Chicago, IL)

      Colloquio

      1. After you complete an application, you have to take a behavioral assessment. 2. After the assessment, you will complete a phone interview with a recruiter. 3. The in-person interview follows that. -- 1. Not even an hour after I filled out an application, I received an invite to complete an online behavioral assessment. That same day, I received another email to schedule a phone interview with a recruiter. *Red flag * 2. I spoke with their recruiter who went over the position, asked about my background in customer service/situational questions, availability and finally invited me for an in-person interview. 3. The in-person consisted of taking a generic typing test, touring the office and finally, an interview with two managers. From my experience, a company interviewing/hiring this fast can be for various reasons; they are growing, the employees are incompetent, or there is a high turn over rate. Talking to their managers proved it was all three. One of them was supposed to escort me up to their offices from the lobby, and no one ever came down. Security had to send me up. * Another red flag.* Once in the interview, they seemed burnt out and uninterested. They didn't even bother asking for/going over my resume. It was like pulling teeth with them. I asked them about their journey in the company and immediately knew this was not the job for me. Both of them knew nothing about the company before applying but somehow moved from different departments to leads, to managers in their department in a year. I'm all for a company that allows its employees to grow, but this just seemed inorganic. The recruiter I spoke with over the phone conducted a more thorough interview than their managers. After looking at their latest reviews and people talking about them on social media, I'm glad I found another position elsewhere.

      Domande di colloquio [3]

      Domanda 1

      Tell me about a situation where you could not solve a customer issue and there is no immediate manager around.
      Rispondi alla domanda

      Domanda 2

      Basically, the interview is just a bunch of situational questions you have to answer.
      Rispondi alla domanda

      Domanda 3

      What would you tell a customer that bought tickets on Vivid and the next week comparable seats were a lot cheaper?
      Rispondi alla domanda
      2

      Colloquio per Online Support Agent

      31 gen 2019
      Dipendente anonimo
      Chicago, IL
      Offerta accettata
      Esperienza negativa
      Colloquio facile

      Candidatura

      La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso Vivid Seats (Chicago, IL) nel mese di gen 2019

      Colloquio

      Did application on indeed. Received an for an assessment. Phone interview. In person interview. Turns out they interviewing for two positions one in which is not on the requisition. I got offered a job I didn’t apply for. Playing $3.00 less. They wait until the in person interview to bring that up.

      Domande di colloquio [1]

      Domanda 1

      Typing test
      1 risposta
      2