Firstly a video interview where you had to answer generic questions about why you wanted the job and generic skills you have. Thereafter, a face to face interview with manager in store. Where several questions were asked about different situations which may arise in store and how you would handle them, alongside current aspirations and future goals (within the company or outside the company). Then a selling exercise where you were on the shop floor and had to sell an item from the store to the manager (selling role play exercise).

focus on your customer service, sales skills, and alignment with their values, asking about handling difficult customers, meeting targets, teamwork, and improving experiences, often using behavioral questions like "Tell me about a time..." requiring STAR method answers (Situation, Task, Action, Result). Expect questions about your past experiences, goals, why Vodafone, and scenarios demonstrating handling upset customers or achieving KPIs.