Overall easy and structured. You’re told what to expect beforehand; though, the recorded questions I got were somewhat unexpected. When you get to the interview stage they tell you that they want you to use the STAR method in your behavioural answers

You have to first pass through a telephone interview. This is followed by 2 online quizzes. One is to simulate a call centre environment and test how you would handle it. The other is more like a personality assessment If you pass that test, you will then be shortlisted for a face to face interview with one of the managers. Following the interview, I had a chance to talk to one of the staff and get to know more about the job.