Unethical Call Center - Recensione dipendente - Client Support Specialist presso ADP

1,0
13 ago 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

No pros except for the people who are suffering with you.

Svantaggi

I was talked out of taking domestic violence leave because it might look bad if I wanted a promotion later on to up market. The company is a call center that claims it’s not. You are pressured to meet unobtainable metrics and alleviate call times but when you suffer or crack under the pressure management fires you and does not care about you. It’s a corporate sweat shop and everyone there is miserable. I’m not sure who they paid to fill out a nice survey.

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Risposta di ADP
6y
Thank you for bringing this situation to our attention. ADP takes domestic violence and our associates’ personal safety very seriously. We strive to create and maintain a compassionate workplace where employees are treated fairly. We appreciate your feedback and advice and would welcome the opportunity to learn more. We will look into this situation promptly. If you would like to discuss this further, please contact us at HR.Associate.Relations@adp.com.

Esplora altre recensioni su ADP

5,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Employees can dress in normal day to day clothing as long as it is tactful, events all month on-site such as the Farmers market . Hybrid work schedule: 3 days in office and 2 days remote Self-service coffee and cappuccino bat and beautiful break and recharge rooms.

Svantaggi

None at all. I love my job.

2,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Svantaggi

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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Risposta di ADP
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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