The company is amazing but the job can be very challenging - Recensione dipendente - Customer Service Representative presso ADP

3,0
5 lug 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

9 - 5:30pm Office hours Monday - Friday and federal holidays off. You get plenty of paid time off, free doctor onsite.

Svantaggi

The job can be though as a client service rep the stress is intense when you come out of training you can barely help clients on your own since 10 week training only covered 10% of the job. At the 5th month after training is when I started feeling more knowledgeable and comfortable.

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Risposta di ADP
4y
Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have provided about your role.

Esplora altre recensioni su ADP

5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

benefits were great and scenary

Svantaggi

no cons during my time there

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Risposta di ADP
3w
We are glad that you enjoyed your time at ADP and appreciate the positive feedback you have shared about your experience.
2,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Svantaggi

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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Risposta di ADP
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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