Corporate ADT is an absolute mess of a company with little solid leadership or unified direction.
There is high turn over rate as well as many internal departments do not work well together. The most problematic department at ADT corporate is the IT back office personnel. Everyone I have worked with for the past few years at ADT hate working with IT (it is really that bad!!).
There is not only a lack of subject matter experts at ADT IT, but the model ADT uses for IT engagement is archaic and not results oriented. The effect of this model is cost prohibitive and causes much unneeded stress on the greater community of employees