No Salary .. Poor Management - Recensione dipendente - Residential Sales Representative presso ADT

1,0
23 gen 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good Benefits .. Decent Office .. Good Co Workers.. Decent Uniforms .. but the real message is that's about all that is good about this position..

Svantaggi

Basically you spend your gas ,wear and tear of your vehicle and compensation does not match your out of pocket expense. ( 75 a week and you spend 200 just on Gas !! ) Alot of Door to Door, Cold Calling from old List and Mostly DNC numbers. Appointments are Controlled by Mgr's and not equally distributed and Mgr's are mostly incompetent cheerleaders and tend to micro-manage by constantly texting or calling you without compensating you for your phone charges ( they assume everyone has a unlimited plan). They don't train you completely of what you need or apprise you of important details to do your job which turns into high turnover once you see your check which they tell you to start is Salary + Commission but that's only to get you in and in 45 days it's Strictly Commission only with up to 6 month of Charge Backs of commissioned paid for cancelled customer order's. And most importantly, you are expected to Generate Self Generated New business at 6 a month when even if an account has been dormant for like 10 years it doesn't count and they make it a resale and not give you credit for it. Lying to customers is the norm ie : Hidden Fees, Permit Charges, Install Charges so you can imagine customers frustration when they call for the 99 Alarm package that everyone see's on TV and you tell them the total is more like 500 and everything is charged a-la-cart. Customer's then turn to you for answers when installation are cancelled without even a courtesy phone call to reschedule from install dept or install tech show up and walk away from jobs because they don't have the parts in their possession.

Esplora altre recensioni su ADT

5,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Svantaggi

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

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Risposta di ADT
1d
We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
5,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Svantaggi

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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