Vantaggi
Work from home, decent pay
Svantaggi
It often felt like we were misleading customers. Customers had very valid complaints, such as bait and switch tactics to stay on app, bots on the site, and safety concerns. We were told to assure them that these practices were being watched, but in reality they were not. Management only cares about KPI that are not indicative of people enjoying the app. For example, they would have us push for reviews that felt ingenious after having conversations with clients where their problems did not feel solved. Workers were also subjected to explicit material, customers often called and sexually harassed workers, and we would be unable to hang up. Hanging up on a client counted against our metrics, so I often ended up listening to customers performing inappropriate activities. This agency also outsources so much of its work to poorer, developing countries. This company would rather pay people in Mexico less money than hire in the USA and Canada (where they are actually based)