Benefits and issues with the big beast... Again - Recensione dipendente - Design Architect presso AT&T

2,0
22 gen 2009
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very good benefits package, although with the number of employees it was less than what was expected. Peers and team members all pitch in for coverage of bids and training for each other. The amount of online training is immense, and you can find education inside and outside of the company with tuition assisance. Exposure to international large scale networks and global customer base is second to none. Inteaction with international support groupd and sales teams allowed for increased involvment with the bids and processes needed for closure. It also added to the knowledge base for any employee working in and with those groups. This included capacity mgt, product development, operations, legal, and all various areas of the business.

Svantaggi

Very limited chances for advancement or movement to other sides of the business. The downsizing has all employees scared and they've been that way for years. Fearful that once moved to a new position the layoff will come and since you 'low on the experience' you're gone. Therefore, the teams are very vertically alinged and the barriers and silos created from that are difficult to break. Poor supervisor level management in the support areas. Limited knowledge of team building and allowing for upper management to see ideas and implement projects to improve daily tasks. At times little or no rationale for added tasks or projetcs that would create no value to reports or process improvment by Sr. Managers.

Esplora altre recensioni su AT&T

5,0
26 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits - 401k, discounts, facilities

Svantaggi

Return to office, out of touch leadership

5,0
23 set 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Svantaggi

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
Risposta di AT&T
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
Vedi recensioni per: Utile|Valutazione|Data|Tutto