Manageable - Recensione dipendente - Personal Advisor presso AXA Health

Hands on training, plenty of call practice before engaging with customers in this client-facing role. Reward for meeting performance targets (AHT) and for career progression Accountability and ownership of role

At times can be waiting a while for seniors policy approval with customer on the phone

Free medical insurance Hybrid working Reasonably modern office space

SLT are deaf to any concerns from employees. Requests are ignored. Questions on town hall meetings are censored and shut down. They pretend to care but quite clearly do not. They want to increase time in the office whilst shutting down offices. I have been in the office and seen people having meetings in the kitchen because there is no space. The company is full of people who have one goal: to clock off at 5pm and do as little as possible. The technical expertise of many staff is shockingly low. Teams actively avoid engaging with other teams because it means more work. They want to act in a silo. Morale of staff is very low. Many puffed up primadonna middle managers trying to act important without adding any value. Knowledge or IT systems is all held by external suppliers making it extremely difficult to make quick changes to improve systems. Eg It took 12 months+ and countless meetings to fix a simple SQL code bug. Long term employees are punished with pay below market rate.