Emotionally Draining Job, Non-Supportive Management - Recensione dipendente - Loyalty Sales Consultant presso Accor

1,0
15 ago 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It was decent pay for what the job actually entailed.

Svantaggi

- When you first start off, they give you old leads that have already been called and expect you to make 5 sales each week. - They force you to pressure customers, plain and simple. They told me I was “too empathetic” for understanding why customers couldn’t purchase the product. - I have several medical conditions, causing me to need a bit more time off as I am bedbound some days. As a telemarketing company, my presence is not essential to the office and they will survive without me. However, management made me feel awful for beings sick even though 1. I was never asking for sick leave pay and 2. I always gave notice and even told one of the managers personal reasons why I was so sick. The lack of understanding seemed harsh. - Then, they do call training where they listen to your calls and tell you where to improve, but even if you improve in those areas they put you down and bring it up over and over as your “weaknesses”. - Management really essentially forced me into the mindset that I was going to fail in this job after a few weeks by saying “maybe consider that this job isn’t for you” “maybe try looking for different jobs” by bringing up aforementioned “weaknesses” et cetera, and this all happened even before they actively worked with me to help me get my feet in this position. They only offered to help me after making me cry during this meeting, as they probably expected me to resign on the spot but I didn’t. This harmful and degrading management style did however lead me to resign the following day. - They go through employees really really quickly. Out of the 8 people in my training group, only 3 people stayed (probably less by now) and it had only been a few weeks since starting. The rest quit or got fired due to issues with management or just plain hating how draining the stress of this job is. - In summation, unsupportive environment for new staff unless they like you. If you’re not incredible at making sales immediately then they treat you like second class employees, don’t acknowledge you or try to help you until they consider it too late.

Esplora altre recensioni su Accor

5,0
15 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Dear Hiring Manager, I am writing to express my interest in the [*FoodandBeverageoperationsManager*]. With over 25 years in the luxury hospitality sector, I understand the importance of enhancing guest satisfaction while maintaining brand standards. Your commitment to unparalleled guest experiences aligns closely with my own ethos of driving team excellence. At the Petra Marriott Hotel, I increased banquet revenue by 25% through strategic upselling and forming lucrative event partnerships. This accomplishment was not just the result of revenue-driven techniques but also by implementing rigorous employee training programs aimed at refining service standards and enhancing guest experiences. By fostering a culture of continual improvement, I was able to improve guest satisfaction scores by 15%, a testament to my ability to align team actions with company vision. These strategic initiatives were complemented by cost reduction strategies, which saw a 30% decrease in supply expenditure through renegotiated vendor contracts, emphasizing fiscal responsibility combined with operational excellence. I look forward to the opportunity to discuss how my experience and strategic vision can contribute to furthering your objectives. Thank you for considering my application. I am eager to talk with you about how we can work together to continue elevating guest satisfaction and operational outcomes. Sincerely, Thaer Hilalat

Svantaggi

Experience FB at event,budget, planning

1
avatar
Risposta di Accor
1y
Your positive review as a Heartist means a lot to us - thank you for sharing your experience! As always, together, we continue to nurture an environment that supports your well-being and growth. It's great having you on this journey! Kind regards, Accor Talent & Culture
3,0
29 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Absolute trust in your work, great leaders

Svantaggi

Sales and Mkt department difficult to comunicate

avatar
Risposta di Accor
8mo
Thank you for taking the time to review your experience as a Heartist. Your perspectives are valuable to us as we enhance the Heartist experience. Please trust that this will be passed along to the appropriate teams. Best regards, Accor People & Culture
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