Overworked, underpaid, message from the top is its all our fault - Recensione dipendente - National Account Manager presso AccuSourceHR

2,0
11 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome co-workers, great collaboration, amazing manager (both my first and second manager), monthly all hands call hosted by the CEO, staff members with decades of industry experience

Svantaggi

Technology is horribly outdated, frequent leadership changes, workload is too much for one account manager to successfully care for as well as have time to robe for upsell/cross sell opportunities, very little automation in Operations, pay is not adequate compared to the market rate for the role, CEO consistently puts the blame for clients' departure on the (perceived) account managers' lack of care for the accounts when research by management has shown that (lack of) technology and/or pricing are the main reasons clients are at risk or leaving (as well as other reasons such as report accuracy, Customer Service, etc).

avatar
Risposta di AccuSourceHR
10mo
Thank you for taking the time to share your experience. We’re genuinely pleased to hear that you found your co-workers collaborative, appreciated the leadership from your managers, and valued the monthly all-hands calls hosted by our CEO. We’re proud of the deep industry experience across our team and the culture of support and connection we strive to maintain. We also appreciate your candid feedback on areas where we can improve. Technology modernization is a priority. We're actively investing in upgrades and exploring ways to streamline operations. Your comments about leadership transitions and accountability are taken seriously. We’re committed to fostering a culture of transparency and shared responsibility. Thank you again for your insights.

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5,0
2 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Set hours. Consistent paychecks. Always shows appreciations. Flexible schedule. Communications is great.

Svantaggi

Benefits could be more effective.

1,0
19 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Not many other than it’s remote work

Svantaggi

Terribly ran company. Fire people based on “projections” and then it comes back to bite them in the butt. There’s definitely favorites within management. They would rather keep employees who don’t do crap and get rid of ones who work their butt off just because they make more

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