Great training for customer service - Recensione dipendente - Store Manager presso Ace Hardware

5,0
26 ago 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Ace has Customer Service training that works. If you do the steps with every customer, every time, you will make loyal customers.

Svantaggi

Product training can be difficult with our small 5000 sq ft store, because we don't have "Departments". All 7 employees work the entire store. Cutting keys, mixing paint, electrical, plumbing, and running registers. We're not big enough to have cashiers.

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexible shifts fun people to work with

Svantaggi

none that come to mind

1,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are not too many.

Svantaggi

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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