Down the drain... - Recensione dipendente - Customer Service Representative presso AdvaCare Systems

1,0
6 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is okay. Co-workers are great and are helpful. This used to be a great place to work.

Svantaggi

Everything that used to be a pro is now a con. PTO and sick time requests are like pulling teeth. Process used to be so simple. There is clear favoritism shown to certain employees. Company never learns from past mistakes. Turnover has been outrageous and we’ve lost a lot of people. The new people they bring in aren’t helpful, but it isn’t their fault. Training isn’t great and you’re just thrown to the wolves! Reps have nobody to turn to. Supervisors are unprofessional and spend more time on their cell phones than actually helping out.

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Risposta di AdvaCare Systems
7y
I appreciate your thoughtful review. I’m glad that you feel supported by your coworkers. Being lifted up by your colleagues, especially when you are having a less-than-positive work experience, is important. I believe in the time since you wrote this review, there have been great strides made in improving the training program for our customer service staff. The input I’ve received is that our team is hitting the floor better-prepared than in the past. I hope you feel the same way. I wholeheartedly disagree that leadership refuses to act, but am saddened nonetheless that you feel that way. I hope that in the coming months, the work the company is doing to improve communication and leadership development will improve your opinion of the organization.

Esplora altre recensioni su AdvaCare Systems

5,0
22 mag 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good money. Talk with people everyday. Work alone.

Svantaggi

Hard work. Must be self starter

4,0
14 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very easy to work with my schedule for getting my degree, I worked hard and was treated as such

Svantaggi

not a lot of training was done, expectations were somewhat unclear as to what the standard was

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