Horrible training - Recensione dipendente - Account Supervisor presso Advanced Call Center Technologies

The training is a joke! They overload you with all the data and policies but there are no computer simulators to actually use the systems and enter the information you're learning. So when you get out onto the call floor you're absolutely lost and they expect you to know the information and to be able to access it an input it efficiently and quickly. THAT'S JUST NOT POSSIBLE! It's very frustrating. I learn by doing and not memorizing but it seems like they want you to memorize the information and then be able to process it. IT'S SIMPLY DOES NOT WORK EFFICIENTLY THAT WAY!